E-learning Customer Service Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.

Pre-requisites

There are no prerequisites for this qualification. It is advised that learners have a minimum of Level 1 in literacy or numeracy or equivalent. This qualification is approved for delivery to the age ranges 16+

Topics

The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints
  • Free interactive demonstration

Benefits

E-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by market leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style
  • And much more

Assessment Method

Ongoing assessments throughout the training package. To gain the full course award you will need to attend our training centre and complete a multiple choice question paper (MCQ)

Duration: 1 days
Awarding Body: HABC